https://video.elfhosted.com/videos/watch/9a6a581a-b8b4-49a1-99e8-067a2313413d How to get help with your ElfHosted apps, fastest first: ask Sam, then talk to the team on Discord, then open a private ticket. Start with Sam, the assistant in your ElfHosted dashboard. Tap Ask Sam and ask in plain words, in any language. Unlike a general chatbot, he looks at your actual apps instead of guessing, and he can fix things too, like restarting an app. Nothing changes until you confirm it. Rather talk to a person? The ElfHosted team is on Discord around the clock, across time zones, in a professional, family-friendly, carefully moderated server. Open discord.elfhosted.com, accept the invite, and read the welcome and rules prompts so the support channels appear. For quick answers, ask the helpful humans in #elf-friends, or ask the AI in #elf-ai-rtfm to search the docs. For private support, open a ticket in #elf-help: that one takes a little patience. If a new app hasn't appeared, bring your order number. Before you post, open Sam and press "Info for support". Tell him what's going wrong in one message: he runs the checks, often names the cause on the spot, and gives you a summary to paste into your ticket, so the team can pick it up straight away. The full list of support options is on the support page in the docs. Getting help (docs): https://docs.elfhosted.com/get-help/?utm_source=peertube&utm_medium=video&utm_campaign=howto-get-help ElfHosted Discord: https://discord.elfhosted.com/?utm_source=peertube&utm_medium=video&utm_campaign=howto-get-help Sam (docs): https://docs.elfhosted.com/app/sam/?utm_source=peertube&utm_medium=video&utm_campaign=howto-get-help ElfHosted: https://elfhosted.com/?utm_source=peertube&utm_medium=video&utm_campaign=howto-get-help Chapters 0:00 Intro 0:21 Start with Sam 0:36 Talk to a person on Discord 1:02 Pick a channel About ElfHosted: we run open-source apps for you, kept updated and looked after by elves, so you get the apps without the upkeep. [s]elf-hosting without [s]uffering. https://elfhosted.com?utm_source=peertube&utm_medium=video #Support #HowTo #ElfHosted Sun, 04 Oct 2026 09:57:55 GMT https://validator.w3.org/feed/docs/rss2.html PeerTube - https://video.elfhosted.com https://video.elfhosted.com/lazy-static/avatars/0ad9ef41-d7cc-447f-b89c-24dcddbb6422.png https://video.elfhosted.com/videos/watch/9a6a581a-b8b4-49a1-99e8-067a2313413d All rights reserved, unless otherwise specified in the terms specified at https://video.elfhosted.com/about and potential licenses granted by each content's rightholder.